Questions, answered

Frequently Asked Questions

The questions we hear most from businesses looking to make their own supplement range. Cannot find your answer? Get in touch.

Getting Started

Do you do white label and private label?

Yes, both. You can choose from our range of proven formulas and add your brand (white label), or have a product developed from scratch (contract manufacturing). Many clients start with white label and expand later.

What is the difference between white label, custom blend and contract manufacturing?

White label means our existing formula with your brand on it, the fastest route to market. Custom blend means we combine or adjust our formulas to match your brief. Contract manufacturing is a fully bespoke product, including sourcing new ingredients.

I am new to this. Can you help me launch a brand?

Yes. Our Launch Ready programme builds your brand end to end, including labels, compliance, product images and web files. If you would rather learn the path first, our 10-module course walks you through it step by step.

Minimum Orders, Pricing and Lead Times

What is your minimum order quantity (MOQ)?

We work with low minimums by design, which is a big part of what makes us different. The exact number depends on the product and packaging, so we confirm it for your specific products when you enquire.

How much does it cost?

White label has a one-time onboarding fee of $1,200 (incl GST), then tiered wholesale pricing per unit from our range. Contract manufacturing begins with a Project Initiation Fee of $1,200 (incl GST), with production quoted per project. We send a tailored quote rather than a generic price list.

What are your lead times?

White label is typically 2 to 4 weeks once your artwork is signed off. Contract manufacturing is around 6 to 12 weeks for existing formulas and 8 to 16 weeks for fully custom products. We confirm a firm timeline with your quote.

How do payments work?

For white label, it is a 50% deposit to secure raw materials and your production slot, then the remaining 50% before dispatch. Contract manufacturing first orders are paid 100% before production begins.

Products and Packaging

Can I see your product range?

Yes. Ask us for our Introduction Pack, which includes the full product index across powders and liquids. Get in touch and we will send it through.

What packaging do you offer?

Jars and tubs, premium glass bottles for liquids (never plastic), and pouches. Capsules, softgels and Miron violet glass are available on request, just let us know what suits your product.

Do you offer vegan or plant-based capsules?

Yes. Vegetable-based (HPMC) capsules are available.

Can you design my labels?

Yes. Send us your logo and brand colours, choose a label template or request a custom design, and we handle the label artwork, compliance wording and nutritional panels for you.

Quality and Compliance

Are your products tested?

Yes. Every batch is independently third-party tested, including for heavy metals, arsenic and glyphosate, and a Certificate of Analysis is available on request.

What certifications do you have?

We manufacture under a food licence through Moreton Bay Council, with HACCP in progress and batch testing on every production run. Where your brand needs certifications such as HASTA or Halal, we coordinate these for your brand.

Where are your products made?

In our Australian-owned, solar-powered facility in Brendale, North Brisbane, Queensland.

Can you arrange stability testing?

Yes. Stability testing can be arranged as part of the formulation process. We will walk you through what is involved.

Getting to Market

Can I export overseas?

Yes. We work with clients exporting from Australia. Tell us where you plan to ship and we will talk it through.

How do I get started?

Tell us your product, a rough volume and your timeline through our contact page, and we will reply within one business day with the next step that fits your project.

Still Have a Question?

Tell us about your product and we will reply within one business day with the next step.